Medtronic Carelink App

Not exactly "Batteries and Leads" but it's hardware related...

I just tried to install the MyCareLink app on my phone.  I pointed the camera at the QR code and it immediately said that my phone wasn't compatible with MyCareLink, at this time.  Hmm, thought I.  My phone is a pretty common one (Samsung Note10+).  It's right there in the compatibility list, with the right OS version (Android 11) and everything. 

I sure hope Medtronic is better at designing PMs than it is remote boxes and phone apps. I was looking forward to getting rid of that &&$T# box. 

Has anyone gone through this?

 


6 Comments

Mycarelink App

by ar_vin - 2021-05-18 20:27:48

I went through the same frustrating experience of the app not being supported on my phone. I broke down and pulled out an old iPhone SE that was not being used and installed the app on that phone.

I was invited to participate by the Medtronic software team to evaluate and provide feedback on an upcoming "improved" version of the MCL app. The "improvement" was basically newer colors and different screen layouts - NO meaningful new or different functionality.

I requested them more than once to expand the list of phones they support but got no real commitment. These apps and devices go through an extensive FDA approval process so I understand it might take some time but it appears Medtronic is MUCH worse than other medical device companies. I have some experience with the Freestyle Libre blood glucose sensor from Abbott; their app is well supported on a wide range of Android and iPhone models.

All that said the app is a hundred times better than the stupid bedside box! The box never successfully sent a remote transmission.

I'm guessing you checked the list at:

https://global.medtronic.com/xg-en/mobileapps/patient-caregiver/cardiac-monitoring/mycarelink-heart-app.html

It says the Samsung Galaxy Note 10 IS supported but you need Android 10 or Android 11 OS versions. What version is your phone running? Might be worth upgrading - beats getting a second phone for the Mycarelink app.

Note 10+

by AgentX86 - 2021-05-18 22:33:25

Yes, I noticed it on the list.  My OS version is as well (Android 11).  If it wasn't on the list I'd understand it (though it's not like it's a rare phone).  I have a Note 5 and Note 8 (that I use as iPods/Podcasts) if they'd work.  Anything is better than the box.

I'll have to call tomorrow.  I bet that'll be fun.

MyCareLink and phone App

by Gemita - 2021-05-19 04:32:57

AgentX86, I know it shouldn’t be necessary but I wonder if the solution is to go along to your clinic with your mobile device/MyCareLink phone monitor and have it paired with your pacemaker in clinic.  You could then test it out too.  

When I tried to download the App at home, I had the same problem identifying/pairing with my iPhone 7+ (which is up to date software wise).  I also recall from previous posts on this forum there are a number of different Apps available, some better than others.

On the subject of transmissions, unlike most, I have never had a problem with my MyCareLink phone monitor which was initially given to me for use with my Reveal Linq implant monitor, but now cleverly paired in clinic with my pacemaker.   The MyCareLink phone monitor is some years old now and probably in need of replacing but sounds as though I should not trade it in for a newer model just yet.  

Maybe the solution for you is to get yours paired in clinic too?

Box

by Regina M - 2021-05-19 22:42:08

Hi, I've had my pacemaker 3 months. It's changed my life for the better!I have afib and couldn't take the  medication due to  having a slow heat rate if I did. Getting used to the pacemaker is not as difficult as I thought. My concern is the monitor. Had  problems pairing with the new phone I bought. I am using the bedside monitor. Does anyone have a positive experience with this monitor. 

Monitor

by AgentX86 - 2021-05-20 00:00:17

Mine works, sorta.  I live where I get poor coverage from (AT&T, IIRC).  I often have to move it so that it'll work.  That's not by big complaint, though.  It has several high intensity LEDs on it.  At night it just decides to flash.  It looks like lightning in the room.  Some here fix the problem by inplugging and puting it under the bed.  They really are junky.  I'd be embarassed if I designed such a POS.  Apparently their app developers aren't any smarter.

Have any of you tried connecting your bedside device to WiFi

by quikjraw - 2021-05-20 04:28:16

I got my bedside box before Christmas.

I know it has a sim card in it but I decided it makes more sense and saves the NHS money if I connect it to my WiFi instead.

It has worked 100% time every time on Wifi and I never need to to touch it.

It is slightly more involved to connect it to WiFi but the instructions were very clear.

I hope that helps.

John

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